Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a relative degree in for excellent communication and knowledge to join this job position.
You should be well worse with App related technologies where you have handled customer for app related queries both technical issues and features related queries.
Responsibilities –
Understanding the products and services provided by the company.
Preparing company policies and procedures.
Managing and coordinating with operations, sales & Business team for feedback and customer query resolutions.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Maintaining records of each phone call for future reference.
Providing training sessions to enhance the skills of new employees.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Contributing to the company's knowledge base
Maintaining a healthy relationship with the clients.
